We want every Upon a Tea order to arrive in excellent condition. Because tea is a food product, our return policy differs for tea and non-food merchandise.
Tea Products
For food safety and quality-control reasons, all tea sales are final. We cannot accept returns or exchanges of tea based on personal taste preferences.
If your tea order arrives damaged, incorrect, incomplete, or with a quality concern, please contact us within 48 hours of delivery at [email protected]
Please include:
● Your order number
● A description of the issue
● Clear photographs of the product and packaging
After reviewing the information, we may offer a replacement, store credit, or refund, depending on the circumstances. Please do not send any item back unless we provide return instructions.
Teaware and Other Non-Food Products
Unused and undamaged teaware or other non-food merchandise may be eligible for return within 7 days of delivery.
To qualify for a return, the item must be:
● Unused and in its original condition
● In its original packaging
● Accompanied by proof of purchase
Please contact us before returning an item. Unauthorized returns may not be accepted.
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged or Incorrect Items
Please inspect your order promptly after delivery. Contact us within 48 hours if an item is damaged, defective, missing, or incorrect so that we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
● Tea and other food products
● Opened or used products
● Gift cards
● Personalized or custom-made items
● Event tickets, tea classes, and private experiences
● Final-sale or clearance items, unless damaged or incorrect
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days.
Shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.
Exchanges
We do not offer automatic exchanges. If an eligible non-food item is approved for return, you may place a separate order for the replacement item.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been packed or shipped, it may no longer be changed or canceled.
Contact Us
For questions about an order, return, replacement, or refund, please contact:
[email protected]